Frequently Asked
Questions
Booking
How do I reserve a vehicle?
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Can I modify my reservation?
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Modifications can be made through your personal concierge dashboard or by contacting your assigned chauffeur up to 4 hours prior to the scheduled pickup. Changes requested within the 4-hour window may be subject to a premium availability fee.
What is the "Black Tier" priority?
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Fleet & Service
Which vehicles are in the Obsidian Fleet?
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Are the chauffeurs bilingual?
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Still Have Questions?
Our digital concierge is available 24/7 to assist with bespoke requests, airport transfers, and long-term fleet arrangements.